Terms & Conditions

Introduction
 

Welcome to our website – www.bakerbrothersdiamonds.com. These terms and conditions apply to all users of www.bakerbrothersdiamonds.com, a website owned and operated by Baker Brothers Jewellers Ltd (Trading As Baker Brothers Diamonds) and referred to as the ‘Website’ for the remainder of this document. By using any part of the Website, registering, placing an order, submitting a comment or entering a competition, you agree to be bound by these terms and conditions.
 
Please note that these terms and conditions may be amended or updated at any time and without notice. If you have any queries concerning our conditions of service please email [email protected] or call 01234 352343 before placing an order.
 
The Website may contain links to third-party websites that are not owned or controlled by Baker Brothers Diamonds. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. In addition, Baker Brothers Diamonds will not and cannot censor or edit the content of any third-party site. By using the Website, you expressly relieve Baker Brothers Diamonds from any and all liability arising from your use of any third-party website.
 
These Terms tell you the terms and conditions on which we supply any of the products (“Products”) listed on our website to you. The following terms and conditions apply when you order Products from our site. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. 

If you find yourself unable to agree to these terms and conditions, please do not use our ordering service and we ask that you do not proceed to purchase any Products listed on the site.

You will be required to confirm that you accept these terms and conditions when you order any Products from our site. Please click on the relevant button at the point of registration if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Rolex Section
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

Product Descriptions & Pricing
All products have a full description often including metal and diamond weights. The images supplied are not a true representation of their full size but are to give a good impression of the products. For further information on any item please contact us.

All prices on the site are displayed in UK pounds sterling and include VAT.

The pricing of our jewellery is based on fluctuating precious resources and can therefore change daily.

Prices for our products are subject to change without notice.

Baker Brothers Jewellers Ltd reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Baker Brothers Jewellers Ltd shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Terms & Conditions
Baker Brothers Jewellers Ltd website is aimed at providing a service which, where possible, replicates its store experience. There has to be small print, its here to protect you and we recommend you read it prior to purchasing. We are well aware that small print shouldn’t be small and have tried to make it as easy as possible to read and understand.

General Terms & Conditions:

• Products shown will not be actual size.
• All prices are Pounds Sterling and include VAT at the prevailing rate.
• All dimensions are approximate.
• Delivery to UK credit/debit card billing addresses only.
• This site is governed exclusively by English Law.
• Colours reproduced are as accurate as electronic processes allow.
• All products are subject to availability.
• The Baker Brothers site is supplied as an “as is” basis and accept no responsibility for errors that will be unintentional.
• While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Expressions of Interest
The information collected as a part of an Expression of Interest will be used within Baker Brother (Jewellers) Ltd. Occasionally we may securely use a fulfilment company to deliver our mailshots.  This information is deleted by them as soon as the publication has been delivered.

With the exception of the above statement. Your information will never be supplied to anyone outside Baker Brother (Jewellers) Ltd without first obtaining your consent unless we are obliged or permitted by law to disclose it.

If at any time you would like to withdraw consent, simply tell us and we’ll act on it straight away by emailing [email protected], with no hard feelings.

Should you wish access to the information we hold on you, we shall provide you with the information within one calendar month of your request.

We promise to keep your details safe and secure and Baker Brother (Jewellers) Ltd will never sell your data. 

Online Returns Policy

Please see our Delivery & Returns Policy for more information.

Privacy & Data Protection
Using the Baker Brothers website or registering for information requires you to provide information, such as your name and address. Our policy is to keep this to a minimum to ensure that we can process your order or send you the relevant information. Any personal information you provide shall be held in a secure area purely for the use of Baker Brothers and will not be released to a third party.

The Baker Brothers website tracks information, such as the time spent, pages looked at and the traffic flow through our site. This information is collated into one and we do not analyse it at an individual level. We track this information in order to improve the speed, layout and items of interest.

Price Match
‘Price match’ applies to purchases of all full-priced jewellery from the Antwerp Collection at Baker Brothers, excludes all promotional jewellery and is applicable to prices offered by UK retailers only. Products must be identical, in stock and available for immediate purchase. A written statement of competitor pricing, including date, place, time offered and shipping costs, is required from the Authorised Dealer.

The Baker Brothers’ ‘price match’ policy will result in a refund on the price difference if the written statement is produced within 30 days of purchase from Baker Brothers. An application will be invalid if the requisite information is not clearly stated on the part of the Authorised Dealer.

Excluded competitors’ promotional items include but are not limited to, one of-a-kind sales, auctions, open-box sales, coupons, verbal price quotes, discounts, gifts with purchase, services, financing, bundling of items, free items, pricing errors, mail-in offers, one-day sales, limited time offers and all other special promotions, whether online or by any other means. Baker Brothers reserve the right to amend these terms and conditions or withdraw the price match promotion immediately if circumstances make this unavoidable, or for any other reason on giving one month’s notice.

Copyright
All the content on this site is the property of Baker Brothers (Jewellers) Ltd.

Postage And Packaging
We offer FREE postage and packaging to all orders over £45 for all UK addresses with the exclusion of sale items and any special postage requirements.

Most goods are delivered by registered or recorded post.

Orders will only be made to the cardholder's address and must be signed for on receipt.

Reaching Us
If you need to reach us, please email us at [email protected] or alternatively, you can call the head office branch on 01234 352343. Alternatively, you can write to Baker Brothers, 21 St. Peters Street, Bedford, MK40 2PN.

Baker Brothers are registered in England and Wales 02163786. Registered office: 4 Beaconsfield Road, St Albans, Hertfordshire AL1 3RD. Authorised and regulated by the Financial Conduct Authority. Our registration number is 724381.

Issues concerning the design or functionality of this website should be addressed to [email protected].

Complaints And Improvements
If you have any complaints please email us as soon as possible and we will do all we can to resolve the issue. We seek to offer our customers the best possible shopping experience and appreciate any comments, good or bad so that we can improve any part of the website or service.

Faulty Goods
We will carefully examine all goods that are sold or despatched, but if goods are found to be faulty you should contact us on receipt and promptly return them within 7 days of purchase with the original receipt.

Links
On our website we may from time to time offer links to other sites operated by parties other than Baker Brothers. The inclusion of any link to such sites does not imply sanction by Baker Brothers Jewellers to them.

Disclaimer
Baker Brothers does not accept any responsibility for loss or damage incurred in any way

Welcome Discount
Please be aware that our 10% Welcome discount can only be used on selected items available on our website at full price and cannot be used in conjunction with any other offer or sale item. This offer can be withdrawn or declined at any time, without prior notice.

Current Promotions

Free Gift Card

Receive a free £150, £250 or £350 Gift Card with selected full-priced TUDOR watches purchased from Baker Brothers Diamonds worth £1,000 or more, in-store or online.

Qualifying criteria

To qualify for a free eVoucher, purchases must include a minimum spend of £1,000 on a single full-priced TUDOR watch (exclusions apply to selected brands – see ‘Exclusions’ section), in one single transaction. Promotion excludes pre-owned watches or discounted (sale) watches, and vouchers or discount codes cannot be used in conjunction with our eVoucher offer. eVouchers are available depending on minimum spend. See ‘Free Gifts’ section below.

Free Gifts

eVouchers are available via qualifying purchases made online at www.bakerbrothersdiamonds.com from November 27th 2023.

The promotional eVoucher must be used in full or part payment, in one single transaction only. Any remaining unspent balance will be deducted to zero after the transaction. Only 1 voucher may be used per transaction.

Free £150 e-voucher available with selected full-price TUDOR watch purchases £1,000 - £1,999.99.

Free £250 e-voucher available with selected full-price TUDOR watch purchases £2,000 - £4,999.99.

Free £350 e-voucher available with selected full-price TUDOR watch purchases £5,000 and above.

One single eVoucher will be available per qualifying watch purchased, per customer. For every additional qualifying watch purchased, an additional eVoucher will be available.

Baker Brothers Diamonds reserves the right to withdraw or amend this offer at any time.

Promotional eVoucher will be fulfilled with all online orders at the point of qualifying purchase.

The promotional eVoucher when loaded is to the value stated exactly on the card.

Gift Card terms and conditions

How will I receive my eVoucher?

You will receive your eVoucher via the email provided at the time of purchase within 5 days.

You will need to agree to be contacted by Baker Brothers Diamonds at the time of purchase. Not doing so will invalidate our ability to send your eVoucher to you. 

Where can I use my eVoucher?

Once activated, the promotional eVoucher can then be used as full or part payment at our Bedford boutique and online at www.bakerbrothersdiamonds.com. Only 1 voucher may be used per transaction.

eVoucher Duration

The promotional eVoucher will expire exactly 6 months from activation, and once expired the balance will be deducted to zero.

What Can I Purchase with my eVoucher?

Treat yourself! You can redeem this eVoucher on any full-price item. Please note exclusions apply when shopping with this voucher: you cannot use it to purchase Rolex, sale items, gift cards, gift vouchers, special orders and postage. Only 1 voucher may be used per transaction.

No Minimum Spend
There's no bottom limit. You can use it on any purchase, big or small. Only 1 voucher may be used per transaction.

One-Time Use
It's important to note that your eVoucher must be used in a single transaction. If the full value of the eVoucher is not used, the remaining balance will be forfeited. Only 1 voucher may be used per transaction.

Use With Other Payment Methods
If using your eVoucher, only credit and debit cards can be used to pay the remaining balance of your order. IFC/V12 finance will not be available for orders placed using an eVoucher.

Postage Restrictions
The eVoucher cannot be used to cover postage fees. Make sure to account for this when checking out. 

Exclusions
Items from Rolex, Gift Cards, servicing, repairs, jewellery design, insurance, special orders and all sale items are excluded from this offer. Additionally, this offer is not valid if a promotional code is applied at checkout.

To receive your eVoucher, you must permit Baker Brothers to contact you.

If you return the qualifying item(s), the offer will become invalid and your eVoucher will be deactivated. If the eVoucher has been used before the return of the qualifying item(s), Baker Brothers Diamonds reserves the right to deduct the amount from any agreed refund.

Important Information
No cash alternative can be offered.

Please protect the e-voucher and treat it as cash, the balance cannot be returned if it is lost or stolen.

The promotional eVoucher cannot be used to purchase Rolex, gift cards, repairs, servicing, bespoke design, special orders, insurance, sale items and postage.

eVouchers will not be issued for items purchased/partially purchased with an existing eVoucher.

The promotional Gift Card is non-transferable.

Only 1 voucher may be used per transaction.

All terms, conditions and restrictions strictly apply.

Free Gift with Your Tissot Watch Purchase

Receive a free Tissot branded Tote Bag, Water Bottle Drinks Cup or Cross-Body Bag with every full-price Tissot watch purchase. 

This promotion is only valid on full-priced Tissot watches and excludes second-hand, special offer or sale watches.

Offer is valid for online Tissot purchases only.

The Tissot Tote Bag, Water Bottle Drinks Cup and Cross-Body Bag are not available to buy separately.

Offer cannot be used in conjunction with any other promotion, promotion code, cashback or gift with purchase promotion.

Baker Brothers reserves the right to amend the promotional details, and thereby the terms & conditions, at any time. Tissot branded items are only available while stocks last.

All customers receiving this promotion are deemed to have accepted these rules and agree to be bound by them.

If you want to return an item that came with a free gift, you must return your free gift with that item.

Spend up to £399 and receive a Tissot branded Tote Bag

Spend £400 - £600 and receive a Tissot branded Water Bottle

Spend over £600 and receive a Tissot branded Cross-Body Bag

There is no cash or product alternative. One free gift per customer / order. Your gift is part of your purchase. If you return your purchase, you must also return your gift in its original condition with the correct packaging. 

Your legal rights, including all of your rights in respect of refunds, replacements and repairs are unaffected.

Orders predating this offer, reduced products and gift cards are excluded from this promotion. 

Promotion cannot be used in conjunction with any other offer. Brand exclusive to Tissot only.

Qualifying orders are inclusive of VAT but exclude shipping. Offer valid in UK and Ireland.

Previous Promotions

20% Off Summer Watches Promotion
Please be aware that our 20% off summer watches discount code (SUMMER-20-OFF) can only be used on selected watches listed at full price and cannot be used in conjunction with any other offer or sale item. This offer can be withdrawn or declined at any time, without prior notice.

Ended 26th December 2023

Receive a free £150, £250 or £350 Gift Card with selected full-priced watches purchased from Baker Brothers Diamonds worth £1,000 or more, in-store or online.

Qualifying criteria

To qualify for a free eVoucher, purchases must include a minimum spend of £1,000 on a single full-priced watch (exclusions apply to selected brands – see ‘Exclusions’ section), in one single transaction. Promotion excludes pre-owned watches or discounted (sale) watches, and vouchers or discount codes cannot be used in conjunction with our eVoucher offer. eVouchers are available depending on minimum spend. See ‘Free Gifts’ section below.

Free Gifts

eVouchers are available via qualifying purchases made online at www.bakerbrothersdiamonds.com and in the Baker Brothers Diamonds boutique in Bedford from November 20th 2023 to December 26th 2023.

The promotional eVoucher must be used in full or part payment, in one single transaction only. Any remaining unspent balance will be deducted to zero after the transaction.

Free £150 e-voucher available with selected full-price watch purchases £1,000 - £1,999.99.

Free £250 e-voucher available with selected full-price watch purchases £2,000 - £4,999.99.

Free £350 e-voucher available with selected full-price watch purchases £5,000 and above.

One single eVoucher will be available per qualifying watch purchased, per customer. For every additional qualifying watch purchased, an additional eVoucher will be available.

Gifts are available via qualifying purchases made online at www.bakerbrothersdiamonds.com and the Baker Brothers Diamonds boutique in Bedford.

Baker Brothers Diamonds reserves the right to withdraw or amend this offer at any time.

Promotional eVoucher will be fulfilled with all online and in-store orders at the point of qualifying purchase.

The promotional eVoucher when loaded is to the value stated exactly on the card.

Gift Card terms and conditions

How will I receive my eVoucher?

You will receive your eVoucher via the email provided at the time of purchase within 5 days.

You will need to agree to be contacted by Baker Brothers Diamonds at the time of purchase. Not doing so will invalidate our ability to send your eVoucher to you. 

Where can I use my eVoucher?

Once activated, the promotional eVoucher can then be used as full or part payment at our Bedford boutique and online at www.bakerbrothersdiamonds.com.

eVoucher Duration

The promotional eVoucher will expire exactly 6 months from activation, and once expired the balance will be deducted to zero.

What Can I Purchase with my eVoucher?

Treat yourself! You can redeem this eVoucher on any full-price item. 

Please note exclusions apply when shopping with this voucher: you cannot use it to purchase Rolex, sale items, gift vouchers, postage or services such as repairs, design, insurance or valuations.

No Minimum Spend
There's no bottom limit. You can use it on any purchase, big or small.

One-Time Use
It's important to note that your eVoucher must be used in a single transaction. If the full value of the eVoucher is not used, the remaining balance will be forfeited. 

Use With Other Payment Methods
If using your eVoucher, only credit or debit card can be used to pay the balance of your order. IFC/V12 finance or Klarna will not be available for orders placed using an eVoucher.

Postage Restrictions
The eVoucher cannot be used to cover postage fees. 

Exclusions
Items from Rolex, Gift Cards, servicing, repairs, jewellery design, insurance and all sale items are excluded from this offer. Additionally, this offer is not valid if a promotional code is applied at checkout.

To receive your eVoucher, you must permit Baker Brothers to contact you.

If you return the qualifying item(s), the offer will become invalid and your eVoucher will be deactivated. If the eVoucher has been used before the return of the qualifying item(s), Baker Brothers Diamonds reserves the right to deduct the amount from any agreed refund.

Important Information
No cash alternative can be offered.

Please protect the e-voucher and treat it as cash, the balance cannot be returned if it is lost or stolen.

The promotional eVoucher cannot be used to purchase Rolex, gift cards, repairs, servicing, bespoke design, insurance, sale items and postage.

The promotional Gift Card is non-transferable.

All terms, conditions and restrictions strictly apply.